Terms and Conditions

Unex and Unexmove.com are the trading names of Unexmove Limited. Company Number 08908433 with its registered office as 40 ATHERSTONE COURT, DELAMERE TERRACE, LONDON, W2 6PE. Telephone Number: 07532002490.

1.1 By booking a collection with Unexmove you agree to Unexmove's terms and conditions outlined below as well as the couriers terms and conditions.

1.2 Unexmove is a third party booking agent for national and international couriers and does not personally handle shipments.

1.3 You agree that Unexmove may send your items with any one of its couriers. This courier includes LTS Distribution but will not be limited to LTS Distribution.

1.4 You agree to the couriers terms and conditions: LTS Distribution.

1.5 Within the UK, your item will be sent with the following couriers depending on which service you book. If we are unable to send with the allocated courier it will be sent with a courier of an equivalent service level. When sending your items in or out of the UK the courier will be LTS Distribution.

Service: Courier: Speed:
Premium 24 LTS Distribution Next Day
Economy LTS Distribution 2-3 Days
2-5 Days LTS Distribution

2-5 Days (Subject to remoteness of postcode selected)

1.6 Your package must not exceed the limits of the service booked which are listed below. If they do, you will be charged the cost of additional pallets needed to your destination. All oversize pallets are priced as a full pallet or half pallet. This includes the actual weight and the volumetric weight. If your shipment is overweight/oversized it may be delayed, returned to you or you may have to collect the shipment from the courier’s local collection/delivery depot with no possibility of a full refund.

Service: Courier: Max Height:
Max Weight Max Dimensions:
Premium 24 (Half Pallet) LTS Distribution 2m 500kg 1.2m x 1.2m x 2m
Premium 24 (Full Pallet) LTS Distribution 2.4m 1250kg 1.2m x 1.2m x 2.4m
Economy (Half Pallet) LTS Distribution 2m 500kg 1.2m x 1.2m x 2m
Economy (Full Pallet) LTS Distribution



1.2m x 1.2m x 2.4m

1.7 Unexmove provides a 24hr Express and an Economy (2- 3 days) services to the following Mainland UK postcodes provided on the website. A 48hr express service is available to N.I., Scottish Highlands and British Islands however this service is not guaranteed and should not be used for time sensitive items. Northern Ireland, Scottish Highlands and British Islands will usually receive their package within 2 working days, however it can take up to 3 working days for remote OOA (Out Of Area) locations. Items are not delivered or collected on Sundays and/or bank holidays unless an exception is made and agreed upon by Unexmove and the customer. Items sent out of the UK with Unexmove may take longer and will be priced on application. Please contact us for delivery times. Unexmove is not liable for any delays caused to your items.

1.8 For international shipments, Unexmove is not liable for any custom charges, clearance fees or taxes imposed on your shipment. This is the customers’ responsibility. Customs and duties fees will be advised at the point of ordering.

1.9 Unexmove reserves the right to alter the terms and conditions at any time but will notify all customers in doing so.

Collection Policy

2.0 Collections can take place between 9.00am and 17.00pm Monday to Friday and 9.00am and 17.00pm and at an additional surcharge of £50 on Saturdays. You agree that you will make the item available for collection between these times on your collection date.

2.1 Items should only be sent in strong sealed cardboard boxes or suitcases. If you use other packaging your item may be refused carriage and any damage caused to your items will not be covered by the compensation cover. Please do not send your items in plastic bags or bin bags/liners.

2.2 If your shipment contains items from the prohibited list it may be returned to you at an extra cost or you may have to collect the shipment from the courier’s local collection/delivery depot. Hazardous items listed are not permitted under any circumstances. Please make a note of items that you are able to send but are NOT covered by insurance.

2.3 You or a delegated individual must be present for collection and delivery, if you miss your collection no refunds will be offered, and you will be charged a further cost to rebook collection.

2.4 Unexmove's couriers will not collect or assist in collection from individual rooms in students residence. Items will be collected from outside the premises at the nearest, safest curbside.

Delivery Policy

2.5 Deliveries will take place between 9.00am - 17.00pm on your delivery date. Should you miss your delivery, there is redelivery charge which is 80% of the original order cost.

If you use the Premium 24hr service your item(s) will be delivered the next working day. *

If you use the Economy service your item(s) will be delivered between 2-3 working days. *

If you use our International services or require your item(s) to be sent to a remote UK postcode your item(s) will be delivered as per the displayed transit times when booking*.

*(Delivery may be made anytime after 12pm, considering the next day is a week day, unless you have paid a surcharge for a time specific delivery or to be delivered on a Saturday or a Bank Holiday). These times need to be agreed with Unexmove first.

Remote locations can take an extra 1-2 working days.

Insurance Policy

2.6 Unexmove is not liable for any delay, loss or damage that may occur to your package. It is the couriers responsibility to ensure your package is collected, handled and delivered with due care. If you have experienced a problem with your collection or delivery please contact Unexmove directly. If your package has unfortunately been damaged please email Unexmove as soon as possible to investigate the issue.

2.7 Each consignment booked through Unexmove has compensation cover against damage and loss; each courier provides inclusive cover with the amount listed below. You can extend your cover with Unexmove up to the maximum cover.

Terms and Conditions

Service: Courier: Inclusive Cover:
Max Cover:
Premium 24 LTS Distribution £5 per kg included in the price £5000.00 per 1000kg
Economy LTS Distribution £5 per kg included in the price £5000.00 per 1000kg
Other Services Any other £5 per kg included in the price £5000.00 per 1000kg

2.8 If you do not take out any additional cover you agree that items you are sending are not worth more than the inclusive cover or accept sole responsibility of any additional costs or loss if your items are damaged or lost.

2.9 Inclusive cover is provided by the courier and is not related to any cover Unexmove may provide; Unexmove is not responsible for any decision that the courier makes in relation to any claims.

3.0 Cover purchased above the inclusive cover is provide by Unexmove and is covered by its own terms and conditions.

3.1 Certain items can be sent with Unexmove but only on a no insurance basis at the customers own risk. Please read the prohibited and no compensation items list.

3.2 It is your responsibility to ensure the provided labels are attached securely, if you do not attach your labels securely you are not entitled to claim compensation if your item is delayed or lost. Securely is defined as a label being attached to each side of the pallet using an adhesive. You are required to print the provided labels.

3.3 Compensation claims must be made within 14 days to Unexmove. Should you need to make a claim please contact Unexmove within 14 days of your item(s) collection date and we will make the claim on your behalf. Claims after this time will not be processed. Do not send your claim directly to the courier, as it will be refused. Approved claims must be accepted within 7 days. When a claim has been paid out Unexmove LTD is no longer liable for the loss or damage associated with the booking.

Return/Cancellation Policy

3.4 No refunds will be offered for a cancellation made under 48 hours for national shipments and 36 hours for international shipments. Partial refunds may be offered if your package is severely delayed due to the courier, however, this does not apply if it is found that labels have not been attached correctly.

3.5 No refunds are offered for missed collections or delivery as a result of customer negligence.

3.6 If your collection or delivery does not take place or is delayed due to an error on Unexmove, the customer is entitled to a full refund or a rearranged suitable date. This does not include force majeure out of Unexmove's or the couriers control such as adverse weather conditions, severe transport delays, or accidents. This is not applicable if labels fall off due to customer error.

Privacy Policy

3.7 Unexmove Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

3.8 Unexmove Ltd may change this policy by updating this page. Customers are responsible for checking at intervals to ensure that you are happy with any changes. This policy is effective from 24/02/2015.

3.9 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic information management procedures to safeguard the information we collect online.

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

4.0 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

4.1 A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

4.2 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over third party websites. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

4.3 You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservice@unexmove.com

4.4 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

4.5 You may request details of personal information, which we hold about you under the Data Protection Act 1998. An administrative fee will be payable. If you would like a copy of the information held on you please email customerservice@unexmove.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.